Returns & Exchanges Policy

At Wood Street, we are committed to providing high-quality furniture and wood products that meet the specifications agreed upon with our customers.

This Returns & Exchanges Policy explains the conditions and procedures applicable to returns, exchanges, and products that are made to order.

1. Returns & Exchanges for Ready-Made Products

Customers may request a return or exchange of a ready-made product within 14 days from the date of delivery, subject to the applicable provisions and exceptions under Egyptian Consumer Protection Law.

To be eligible for a return or exchange, the product must:

  • Be in its original condition as received.
  • Not have been used, damaged, or altered.
  • Include all original components, accessories, and packaging where applicable.
  • Not have been modified or customized after delivery.
  • Be suitable for resale in its original condition.

All returned products are subject to inspection by Wood Street before a return or exchange is approved.

2. Custom-Made & Made-to-Order Products

Many Wood Street products are manufactured specifically according to the customer’s requirements.

This may include:

  • Custom dimensions.
  • Customized designs.
  • Selection of wood type.
  • Selection of color or finish.
  • Selection of fabric or leather.
  • Customized materials or details.
  • Products manufactured according to customer-approved drawings, specifications, or designs.

Products that are manufactured according to special specifications requested by the customer and are delivered in accordance with those specifications are not eligible for return solely because the customer changes their mind or no longer wishes to receive the product, subject to applicable Egyptian Consumer Protection Law.

Customers are therefore encouraged to carefully review and confirm all specifications before production begins, including dimensions, design, materials, colors, finishes, and other customization details.

3. Defective or Non-Conforming Products

If a product is received with a manufacturing defect or does not conform to the agreed specifications, the customer should contact Wood Street as soon as the issue is discovered.

Where applicable under Egyptian Consumer Protection Law, the customer may be entitled to repair, replacement, or refund of the product.

Wood Street may inspect the product to determine the nature and cause of the reported issue and whether it results from a manufacturing defect or failure to meet the agreed specifications.

4. Damage Caused by Misuse

Damage resulting from improper use or circumstances unrelated to manufacturing does not qualify as a manufacturing defect.

This may include, but is not limited to:

  • Improper or abnormal use.
  • Use of the product for purposes for which it was not designed.
  • Exposure to excessive moisture or water.
  • Use of unsuitable cleaning products or chemicals.
  • Scratches, breakage, or damage caused by the customer.
  • Modifications or repairs performed by third parties.
  • Damage caused by installation or transportation arranged independently by the customer.
  • Damage occurring after delivery due to circumstances beyond Wood Street’s manufacturing process.

5. Natural Wood Characteristics

Wood Street uses natural wood and natural wood materials in many of its products.

Natural variations in:

  • Wood grain.
  • Color.
  • Texture.
  • Knots.
  • Patterns.
  • Natural markings.

are considered inherent characteristics of natural wood and are not considered manufacturing defects.

Each piece of natural wood is unique, and therefore minor variations between the product photographed on the website and the delivered product may naturally occur.

6. Delivery & Inspection

Customers are encouraged to inspect their products upon delivery and verify:

  • The overall condition of the product.
  • Dimensions and design.
  • Color and finish.
  • Accessories and components.
  • Any visible damage that may have occurred during transportation.

If visible transportation damage is identified upon delivery, customers should document the condition with photographs or video and contact Wood Street as soon as possible.

7. How to Request a Return or Exchange

To request a return or exchange, please contact Wood Street Customer Service and provide:

  1. Order number or invoice number.
  2. Customer name and contact number.
  3. Clear photographs or videos of the product, where applicable.
  4. A brief explanation of the reason for the request.

Our team will review the request and contact the customer regarding the next steps.

8. Refunds

Where a refund is applicable and approved, the refund will be processed in accordance with the applicable law and the original payment method, where possible.

For products requiring inspection, the refund process may begin after the product has been received and inspected.

9. Return & Exchange Transportation Costs

Where the return or exchange is due to a manufacturing defect or a failure to conform to the agreed specifications, transportation and related costs will be handled in accordance with applicable Egyptian Consumer Protection Law.

For other eligible returns or exchanges requested by the customer, any applicable transportation or collection costs will be communicated to the customer in advance and handled in accordance with applicable law.

10. Customer Rights

Nothing in this policy is intended to limit or waive any rights granted to customers under the Egyptian Consumer Protection Law or any other applicable legislation.

If a dispute arises regarding a customer’s statutory rights, the customer may refer to the relevant consumer protection authorities in accordance with applicable procedures.

11. Contact Us

For any questions regarding returns, exchanges, or product issues, please contact Wood Street Customer Service through the contact details available on our website.

Wood Street

We believe that transparency, craftsmanship, and attention to detail are essential to creating a premium customer experience.